DELIVERY AND RETURNS

DELIVERY GUIDELINES

All our orders are handmade so please allow 10 - 14 working days (excluding public holidays) for us to make your garment and notify you that your order has been dispatched.  Our lead times maybe longer in the event of COVID-19 related disruptions at the moment - please forgive us in advance if your order is affected.

UK & N.I SHIPPING

Free delivery on orders over £100. 

Standard Delivery (Via Royal Mail First Class Signed For Service 1-2 days from date of despatch) £3.95

 

All terrestrial orders will be fulfilled with a parcel reference number when dispatch has been confirmed to ensure the security of your order.
 

INTERNATIONAL SHIPPING
Europe (Standard Delivery aimed at 5-7 working days from date of despatch) £8.95
Rest of the World (Standard Delivery aimed at 10-14 working days from date of despatch): £20.00

 

All international orders will receive a parcel reference number when dispatch has been confirmed to ensure the security of your order.

Please note for all orders: 

In the event of missed delivery of items – then it is the responsibility of the customer to contact the local postal service to either collect the item or arrange redelivery.

Products will not be refundable on the basis of non-delivery.  In this situation where a parcel is returned to us as sender, we will send out for a second time at the expense of the customer.

Royal Mail deem parcels lost after 80 days have passed - we will use this guidance when dealing with delayed goods provided with a tracking number.

Please note for orders to Europe and Rest of the World: 
Royal Mail International Tracked and Signed For Service is used to deliver overseas orders.
We endeavour to meet delivery times stated, but please do allow up to 21 days for your parcel to be delivered.

 

Any local taxes applied before or when your order arrives are the responsibility of the customer.  We recommend checking with your local customs office for more information.
On occasion, delivery may be prolonged due to custom delays/pandemic/periods of increased demand which are outside of our control.  

Our products are priced in Pound Sterling (GBP), any currency conversion charges applied by the customers local bank/credit card are the responsibility of the customer. 
 

FREE U.K DELIVERY ON ALL ORDERS OVER £150


 

INFO.

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Studio - Oak House, Market Square, Newent GL18 1PS, UK

©2021 by Walker & Walker